Cognitive Engagement Console
![](https://mljegtrrpdas.i.optimole.com/cb:1Ebw.56611/w:1024/h:649/q:eco/f:best/https://seaford.au/wp-content/uploads/2023/02/Cognitive-Engagement-Console-Banner-two.webp)
Cognitive Engagement Console
Algomox CEC is an AI Ops ability that assists the IT team to engage with their IT consumers productively. The cognitive engagement console helps you to develop from the traditional ITSM domain to more analytics-driven IT service management. It also automatizes different tasks like event remediation, service request contentment, patch, and change risk assessment, and application releases. And it expands end-user engagement through conversational AI and omnichannel interfaces.
CEC is an all-in-one cloud contact centre solution that provides omnichannel, be it a voice, digital, or video, and a rich set of open APIs. It pre-integrates powerful AI and analytics capabilities and delivers personalized services across voice and nonvoice channels, enabling enterprises to provide an excellent customer service experience.
Features:
![Cognitive-Engagement-Console-feature-one Cognitive-Engagement-Console-feature-one](https://mljegtrrpdas.i.optimole.com/cb:1Ebw.56611/w:auto/h:auto/q:eco/f:best/https://seaford.au/wp-content/uploads/2023/02/Cognitive-Engagement-Console-feature-one.webp)
ITIL-based ticket life cycle management
![Cognitive-Engagement-Console-feature-two Cognitive-Engagement-Console-feature-two](https://mljegtrrpdas.i.optimole.com/cb:1Ebw.56611/w:auto/h:auto/q:eco/f:best/https://seaford.au/wp-content/uploads/2023/02/Cognitive-Engagement-Console-feature-two.jpg)
SLA management
![Cognitive-Engagement-Console-Banner-three Cognitive-Engagement-Console-Banner-three](https://mljegtrrpdas.i.optimole.com/cb:1Ebw.56611/w:auto/h:auto/q:eco/f:best/https://seaford.au/wp-content/uploads/2023/02/Cognitive-Engagement-Console-Banner-three.jpeg)
Escalation management
![Cognitive-Engagement-Console-feature-four Cognitive-Engagement-Console-feature-four](https://mljegtrrpdas.i.optimole.com/cb:1Ebw.56611/w:auto/h:auto/q:eco/f:best/https://seaford.au/wp-content/uploads/2023/02/Cognitive-Engagement-Console-feature-four.jpg)
Integrated L1 support automation
![Cognitive-Engagement-Console-feature-five Cognitive-Engagement-Console-feature-five](https://mljegtrrpdas.i.optimole.com/cb:1Ebw.56611/w:auto/h:auto/q:eco/f:best/https://seaford.au/wp-content/uploads/2023/02/Cognitive-Engagement-Console-feature-five.jpg)
IT Knowledge graph
![Cognitive-Engagement-Console-feature-six Cognitive-Engagement-Console-feature-six](https://mljegtrrpdas.i.optimole.com/cb:1Ebw.56611/w:auto/h:auto/q:eco/f:best/https://seaford.au/wp-content/uploads/2023/02/Cognitive-Engagement-Console-feature-six.jpeg)
Service management analytics
![Cognitive-Engagement-Console-feature-seven Cognitive-Engagement-Console-feature-seven](https://mljegtrrpdas.i.optimole.com/cb:1Ebw.56611/w:auto/h:auto/q:eco/f:best/https://seaford.au/wp-content/uploads/2023/02/Cognitive-Engagement-Console-feature-seven.jpg)
Task work/flow management
![Cognitive-Engagement-Console-eight Cognitive-Engagement-Console-eight](https://mljegtrrpdas.i.optimole.com/cb:1Ebw.56611/w:auto/h:auto/q:eco/f:best/https://seaford.au/wp-content/uploads/2023/02/Cognitive-Engagement-Console-eight.png)
Change lifecycle management
![Cognitive-Engagement-Console-nine Cognitive-Engagement-Console-nine](https://mljegtrrpdas.i.optimole.com/cb:1Ebw.56611/w:auto/h:auto/q:eco/f:best/https://seaford.au/wp-content/uploads/2023/02/Cognitive-Engagement-Console-nine.png)
Change risk assessment
![Cognitive-Engagement-Console-ten Cognitive-Engagement-Console-ten](https://mljegtrrpdas.i.optimole.com/cb:1Ebw.56611/w:auto/h:auto/q:eco/f:best/https://seaford.au/wp-content/uploads/2023/02/Cognitive-Engagement-Console-ten.png)