Artificial Intelligence Driven Auto Remediation

Artificial Intelligence Driven Auto Remediation

IT operations teams face the challenge of managing incidents across various domains. Despite utilizing script-based automation tools to address these incidents, they often find themselves overwhelmed. However, an alternative approach using AI can prove beneficial. By employing intelligent models, AI can effectively remediate incidents and improve its performance through user interactions and learning over time.

Benefits of AI-Driven Auto Remediation

Lower MTTRs

Automated remediation is capable of swiftly resolving incidents, often within seconds, whereas human operators typically need to follow a series of resolution steps outlined in organizational Standard Operating Procedure (SOP) documents. Additionally, automation enables the resolution of incidents across numerous systems, leveraging knowledge gained from a single incident. Implementing automation empowers ITOps teams to significantly reduce their workload, resulting in faster incident resolution and improved performance key performance indicators (KPIs) throughout the organization.

Optimizing ITOps Utilization for Large Enterprises

In the realm of large enterprises, the daily influx of thousands of incidents poses a significant operational challenge. Each incident necessitates a thorough process encompassing identification, debugging, resolution, and problem management. Additionally, all actions undertaken by remediation teams must be meticulously documented and assessed for future reference. However, by leveraging artificial intelligence (AI) to handle low-level incidents, Incident Management and operations teams can direct their attention to high-priority issues that lack previous precedents or quick resolutions. This approach maximizes the utilization of ITOps teams, allowing them to generate greater value for the enterprise.

Experience Retention

Retaining the experience of skilled employees is crucial for the success of any IT Operations (ITOps) team. Unfortunately, it is common for employees to leave an organization, leading to a loss of valuable expertise. However, with the help of AI, this challenge can be addressed effectively. AI tools can be employed to learn from the actions and experiences of employees, particularly in handling incidents. By leveraging AI, you can capture and retain the knowledge and expertise of your top ITOps teams, minimizing the impact of attrition. This enables the organization to benefit from the collective wisdom of its best employees, even as the workforce evolves over time.